Privacy Policy

1. Who we are

Trinity Skills Academy ("we", "us", "our") is the data controller for the personal information collected through our website and services. Our registered address is 7 chabahil, kathmandu, Nepal. You can contact us at info@trinitysaas.com or by phone at +977 9851007054.

2. What personal data we collect

• Identity and contact data: name, email address, phone number, company name, and billing address.
• Account data: login credentials and profile information when you create an account.
• Usage data: pages visited, features used, device type, browser, IP address, and referral source.
• Communication data: messages you send to support, feedback, and survey responses.
• Transaction data: subscription status and billing history, processed by our payment provider Paddle.

3. How we use your data

• To provide, operate, and improve our software and services.
• To create and manage your account and authenticate your access.
• To process payments, subscriptions, and invoicing through Paddle.
• To respond to your questions and provide customer support.
• To send service-related updates and, where permitted, marketing communications.
• To detect fraud, abuse, and security threats, and to maintain the integrity of our systems.

4. Legal basis for processing

We process your personal data on the basis of: (a) performance of a contract with you; (b) our legitimate interests in operating and improving our business; (c) your consent, where you have provided it (for example for marketing emails); and (d) compliance with legal obligations.

5. Who we share data with

• Paddle: our Merchant of Record for payment processing, subscription management, tax compliance, and invoicing.
• Service providers: hosting, analytics, customer support, and email delivery providers bound by confidentiality.
• Professional advisers: legal, accounting, and insurance professionals when necessary.
• Authorities: regulators, courts, or law enforcement when required by applicable law.

6. International transfers

Some of our service providers operate outside the country where you are located. When we transfer personal data internationally, we use appropriate safeguards such as standard contractual clauses or rely on adequacy decisions approved by relevant regulators.

7. Data retention

We keep your personal data only as long as necessary for the purposes described in this policy, or as required by law. When data is no longer needed, we securely delete or anonymise it. Account information is generally retained for as long as your account is active and for a reasonable period afterwards to resolve disputes or enforce our agreements.

8. Your rights

Depending on your location, you may have the right to access, correct, delete, restrict, or object to the processing of your personal data, and to receive a copy in a portable format. You may also withdraw consent at any time. To exercise your rights, contact us at info@trinitysaas.com. We will respond within one month.

9. Security

We implement appropriate technical and organisational measures to protect your data, including encryption in transit, access controls, regular security reviews, and staff training. No system is completely secure, and we cannot guarantee absolute security.

10. Cookies and analytics

We use essential cookies to make the site work and analytics cookies to understand how visitors use our site. You can manage your cookie preferences through your browser settings. For more details, see our cookie notice available in the site footer.

11. Changes to this policy

We may update this Privacy Policy from time to time. The latest version will always be posted on this page with the updated date. We encourage you to review it periodically.

12. Contact us

If you have any questions about this Privacy Policy or how we handle your data, please contact us at info@trinitysaas.com or write to us at 7 chabahil, kathmandu, Nepal.