Refund Policy
Last updated: July 2026. Trinity Skills Academy wants you to be satisfied with your purchase.
1. Money-back guarantee
We offer a 30-day money-back guarantee on all subscription plans. If you are not satisfied with your purchase for any reason, you may request a full refund within 30 days of your order date. Refunds are processed by our payment provider, Paddle.
2. How to request a refund
To request a refund, please visit paddle.net and follow Paddle's refund request process, or contact our support team at info@trinitysaas.com with your order details. We aim to process refund requests within 5–10 business days.
3. Eligibility
Refunds apply to the initial purchase of a subscription and any automatic renewal where the renewal occurred within the last 30 days. Refund requests made after 30 days from the order or renewal date are not guaranteed, but we will review them on a case-by-case basis.
4. Custom projects and services
For custom software development, consulting, and other bespoke services, refund terms are governed by the separate statement of work or agreement signed with Trinity Skills Academy. Unless otherwise agreed, deposits and milestone payments for custom work are non-refundable once work has commenced.
5. Cancellation
You can cancel your subscription at any time from your account settings or by contacting Paddle support. Cancellation stops future billing; access to paid features generally continues until the end of your current billing period.
6. Refund method
Approved refunds will be issued to the original payment method used for the purchase. The timing of the refund may vary depending on your bank or payment provider.
7. Contact us
If you have any questions about this Refund Policy, please contact us at info@trinitysaas.comor at 7 chabahil, kathmandu, Nepal.